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Frequently Asked Questions:

We are happy that you have chosen AudioRange for your listening device needs. We believe in designing products that are the highest quality, easy to operate, provide maximum comfort and help you live independently as long as possible.

Our line of headphones and speakers are designed with you in mind. Have questions? Let us know! We’re here to help!

The OTE-1000 Wireless TV Headphones are what you would consider a traditional pair of headphones. The band connecting both sides goes across the top of your head and the ear cushions cover your ears. The headphones are adjustable and have a wireless range of up to 100 feet.

The ITE-1000 In-Ear Headphones contain earbuds that go in your ear canal. The headphones are attached to a headset hub that hangs down below the earbuds. The headset hub can be worn in front or behind your neck depending on your preference and comfort level. The wireless range for the ITE-1000 is up to 100 feet.

The SPK-1000FM Wireless TV Speaker is an alternative to headphones. The speaker’s base connects to your TV and transmits audio wirelessly from the TV through a radio frequency to the speaker. The speaker can sit as close to you as you want or need to be able to hear the television. It’s portable, so it can be taken to other rooms as long as it stays within the 100-foot range of the base.

At AudioRange, we believe in high quality technology that’s simple to use. All our listening devices are designed with instructions that are easy to understand and follow, making the device easy to set up and use.

For complete instructions on setting up the OTE-1000 Wireless TV Headphones, click here.

For complete instructions on setting up the ITE-1000 In-Ear Headphones, click here.

For complete instructions on setting up the SPK-1000FM Wireless TV Speakers, click here.

As with any electronic device, it’s important to keep it in good working order and regular cleaning is part of that. To clean either the headphonesor the speaker, use a damp cloth and mild soap to wipe the device clean. Drythe equipment off with a paper towel. Never use any harsh chemicals or alcohol to clean the device and do not submerge any part of the headphones or speaker in water. Water will ruin the product, void the warranty and could result in electrical shock.

All AudioRange products will connect to nearly every TV make and model. It also connects to most streaming devices and services. For a complete list, click here.

It depends on the device you are using. The OTE-1000 Wireless Headphones and the SPK-1000FM Wireless TV Speaker can both be used with hearing aids. You will have to remove your hearing aids to properly use the ITE-1000 In Ear Headphones.

Everything you need to operate the ITE-1000, OTE-1000 andthe SPK-1000FM is included in the box. All the cables you will need to connect to your television, the rechargeable batteries, transmitter, headphones or speaker are all included.

Troubleshooting

The first step is to make sure the headphones or speaker are fully-charged, all the cables are plugged in correctly and make sure your TV isset to external speaker. If you still don’t hear sound, turn up the volume on your headset and TV.

If your headphones don’t seem to be charged, double check to make sure the AC adapter is properly connected to the dock and make sure the headphones are placed correctly on the dock. The charge indicator will light up red if the headphones are charging.

The headphones or dock contact pins may need to be cleaned. Use a dry cotton swab to gently clean them.

We work hard to ensure that everything arrives to you as promised. But mistakes can happen. If you open the box and discover not everything has been included, contact us at support@audiorange.com or (866) 462-1588.

Contact us at support@audiorange.com or (866) 462-1588 and let us know what isn’t working. We can fix your device for a fee if it’s no longer under warranty.

Warranty & Repairs

We want every product we offer to exceed your expectations. That’s why we back our products with a 30-day money back guarantee. If you don’t like it for any reason, you can send it back to us within the 30-day window for free. We will even take care of the shipping. Just email us at support@audiorange.com to get the process started.

If you’re happy with your AudioRange product, make sure you register it at www.audiorange.com/support. We offer a two-year warranty on our electrical and electronic components. We will be glad to replace or repair any parts that fail after the warranty expires for a fee.

We are here to help in any way we can. Feel free to give us a call or send us an email with questions or feedback. We look forward to hearing from you!

Email: support@audiorange.com

Phone: (866) 462-1588