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DEVICE SUPPORT

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FAQ

The OTE-1000 Wireless TV Headphones are what you would consider a traditional pair of headphones. The band connecting both sides goes across the top of your head and the ear cushions cover your ears. The headphones are adjustable and have a wireless range of up to 100 feet.

The ITE-1000 In-Ear Headphones contain earbuds that go in your ear canal. The headphones are attached to a headset hub that hangs down below the earbuds. The headset hub can be worn in front or behind your neck depending on your preference and comfort level. The wireless range for the ITE-1000 is up to 100 feet.

The SPK-1000FM Wireless TV Speaker is an alternative to headphones. The speaker’s base connects to your TV and transmits audio wirelessly from the TV through a radio frequency to the speaker. The speaker can sit as close to you as you want or need to be able to hear the television. It’s portable, so it can be taken to other rooms as long as it stays within the 100-foot range of the base.

At AudioRange, we believe in high quality technology that’s simple to use. All our listening devices are designed with instructions that are easy to understand and follow, making the device easy to set up and use.

All AudioRange products will connect to nearly every TV make and model. It also connects to most streaming devices and services. For a complete list, click here.

It depends on the device you are using. The OTE-1000 Wireless Headphones and the SPK-1000FM Wireless TV Speaker can both be used with hearing aids. You will have to remove your hearing aids to properly use the ITE-1000 In Ear Headphones.

Everything you need to operate the ITE-1000, OTE-1000 and the SPK-1000FM is included in the box. All the cables you will need to connect to your television, the rechargeable batteries, transmitter, headphones or speaker are all included.

Troubleshooting

The first step is to make sure the headphones or speaker are fully-charged, all the cables are plugged in correctly and make sure your TV is set to external speaker. If you still don’t hear sound, turn up the volume on your headset and TV.

If your headphones don’t seem to be charged, double check to make sure the AC adapter is properly connected to the dock and make sure the headphones are placed correctly on the dock. The charge indicator will light up red if the headphones are charging.

The headphones or dock contact pins may need to be cleaned. Use a dry cotton swab to gently clean them.

We work hard to ensure that everything arrives to you as promised. But mistakes can happen. If you open the box and discover not everything has been included, contact us at:

support@audiorange.comor (866) 462-1588.

Contact us at support@audiorange.com or (866) 462-1588 and let us know what isn’t working. We can fix your device for a fee if it’s no longer under warranty.

Warranty & Repairs

We want every product we offer to exceed your expectations. That’s why we back our products with a 30-day money back guarantee. If you don’t like it for any reason, you can send it back to us within the 30-day window for free. We will even take care of the shipping. Just email us at support@audiorange.com to get the process started.


If you’re happy with your AudioRange product, make sure you register it at www.audiorange.com/support.

We offer a two-year warranty on our electrical and electronic components. We will be glad to replace or repair any parts that fail after the warranty expires for a fee.

We are here to help in any way we can. Feel free to give us a call or send us an email with questions or feedback. We look forward to hearing from you!

Email: support@audiorange.com

Phone: (866) 462-1588

Returns and Replacements

All AudioRange products come with a 2 year limited warranty. Please contact us at any time with any issues you may be having with your AudioRange listening device. In the event that your AudioRange listening device is not working while under warranty, please contact customer support by calling (866) 462-1588 or emailing support@audiorange.com to request a replacement or refund. We will also be glad to replace or repair any parts that fail after the warranty expires for a fee.

AudioRange offers a 30-day Money Back Guarantee. If you are unsatisfied with your listening device for any reason, you may return it for a full refund within 30-days of the purchase date. Please email support@audiorange.com to initiate a return at no cost or with any questions about the return policy.

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