-Your TV was not set for correctly from the factory. Please follow the steps below to update the TV's internal audio format

*The setup menu per TV brand/ model should be similar to the following sequence.

Press the settings or menu button on the remote control. In the menu setting, choose audio settings → Additional Audio Settings → Change digital audio format to “PCM” or “Stereo” (other options such as Auto/Dolby/Bitstream/DTS will not function). Ensure selections are saved and exit the menu. Turn off the TV by unplugging the power cord for two minutes, then turn on the TV.

-For detailed instructions, click here: https://audiorange.com/pages/tv-setting-guide

Explanation: If your AudioRange System powers on and connects to the dock, the system is operating normally. It is likely the TV is randomly cycling through different audio formats. 

Solution:  It is necessary to permanently set the audio format to the correct audio setting, "PCM".

*The setup menu per TV brand/model should be similar to the following sequence.

-Press the settings or menu button on the remote control. In the menu setting, choose audio settings → Additional Audio Settings → Change digital audio format to “PCM” or “Stereo” (other options such as Auto/Dolby/Bitstream/DTS will not function). Ensure selections are saved and exit the menu. Turn off the TV by unplugging the power cord for two minutes, then turn on the TV.

-For detailed instructions, click here: https://audiorange.com/pages/tv-setting-guide

The TV may have many round red & white connections. The connection label must say “OUT” or “OUTPUT”. Identical looking connections that are labelled “IN”, “INPUT”, or not labelled will not function. 

If the TV does not have a red & white output connection, please find the "Digital Audio Output (Optical)" connection and continue to Set-up Preparations and follow Installation using Digital Outputs in the user manual.

Explanation:The TV is preventing the audio from playing on the AudioRange System and TV speakers simultaneously

Solutions:

1. If using the TV's headphone jack to connect the system, the TV is turning off the TV Speakers. This is a function of the TV, not our system. Please choose a different connection method.

2.If using the digital optical connection, you may need to select the correct sound output.

*The setup menu per TV brand/model should be similar to the following sequence.

-Press the settings or menu button on the remote control. In the menu setting, choose audio settings → sound output. Select "TV Speakers & Optical" or "TV Speakers & SPDIF"

3.Your TV may not support simultaneous audio. This may be bypassed by connecting the AudioRange system directly to the video source such as a cable or satellite box using the included red and white cable.

Explanation: The TV's analog audio out system is set in "Variable" mode, allowing the TV to control the volume of the AudioRange System.

Solution: Press the setting or menu button your TV's remote control and navigate to Sound Options. Choose "Analog Audio Out" and change it from "Variable" to "Fixed". Now the TV will transmit full volume to the headphones. Volume on the TV  speakers and AudioRange System can be controlled independently.

Explanation: The TV is preventing the audio from playing on the AudioRange System and TV speakers simultaneously

Solutions:

1.If using the TV's headphone jack to connect the system, the TV is turning off the TV Speakers. This is a function of the TV, not our system. Please choose a different connection method.

2. If using the digital optical connection, you may need to select the correct sound output.

*The setup menu per TV brand/model should be similar to the following sequence.

-Press the settings or menu button on the remote control. In the menu setting, choose audio settings → sound output. Select "TV Speakers & Optical" or "TV Speakers & SPDIF"

3. Your TV may not support simultaneous audio. This may be bypassed by connecting the AudioRange system directly to the video source such as a cable or satellite box using the included red and white cable.

Explanation: Some TVs have limited number audio outputs connections.

Solutions:

1.If both your TV and Soundbar supports "HDMI (ARC)", try moving the soundbar to this connection to free the optical connection. Then use the optical connection for the AudioRange system.

2. Optical connection splitters are available to provide 2 or more optical connections. Such devices are available to your local retail store, consumer electronic store, or online retailer. Many of our customers have good experiences with this optical splitter

3.  The AudioRange system can be directly connected to the video source such as a cable or satellite box, effectively bypassing the TV's connections.

Explanation: The TV is an older TV using an Orange Digital Coaxial connection which had a short life span and limited compatibility in the electronics industry. Due to this, our AudioRange systems do not support this connect out of the box. 

Solutions: An adapter can be purchased from your local retail store, consumer electronic store, or online retailer. Many of our customers have good experiences with this adapter

Similar to any other TV accessory, the AudioRange system must be physically connected to the TV using one of the provided cables. If you are using a video device such as a cable box, satellite box, or DVD player, you may be able to bypass the TV and connect the AudioRange system directly to the source device by finding the round white and red colored connections on the rear of the box. Continue to Set-up Preparations and Installation using Analog Outputs, substituting the TV for the Cable/Satellite Box according to the user manual.