Shipping and Returns
AudioRange offers free shipping on all orders over $50. Orders are processed within 1-2 business days (excluding holidays). You will receive an email confirmation with a tracking number for your order. Free U.S. Shipping typically takes between 2-5 days, however, shipping times may vary.
We do not currently offer expedited shipping.
We can only ship products within the U.S. at this time.
Returns and Exchanges
30-Day Money Back Guarantee
We want every product we offer to exceed your expectations. That’s why we back all of our products with a 30-day money back guarantee. If you need to return or exchange your item for any reason, you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it.
Returns and Exchanges
To initiate a return or exchange, please contact firstname.lastname@example.org. Returned items must have no visible signs of wear or use. Once your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If upon inspection it is determined that returned items have been damaged or altered in any way, your refund or exchange credit may be subject to approval. You can contact us anytime with questions about returns by emailing email@example.com.
Damages and Issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Customer Satisfaction Guarantee
Customer satisfaction is our top priority. If you have any questions or concerns about your purchase, please contact us directly by emailing firstname.lastname@example.org or calling (866) 462-1588.
If you’re happy with your AudioRange product, make sure you register it at www.audiorange.com/support. We offer a two-year warranty on our electrical and electronic components. We will be glad to replace or repair any parts that fail after the warranty expires for a fee.
All AudioRange products come with a 2 year limited warranty. Please contact us at any time with any issues you may be having with your AudioRange listening device. In the event that your AudioRange listening device is not working while under warranty, please contact customer support to request a replacement or refund. We will also be glad to replace or repair any parts that fail after the warranty expires for a fee.