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Shipping and Returns

Shipping

Free Shipping

AudioRange offers FREE U.S. SHIPPING on all wireless TV listening systems. Orders are processed within 1-3 business days (excluding holidays). You will receive an email confirmation with a tracking number for your order once it has shipped. Shipping typically takes between 3-7 days but may vary due to circumstances outside of our control.

Express Shipping

We offer expedited shipping starting at $14.95. Expedited orders are processed within 1-2 business days (excluding holidays) and shipping typically takes between 2-3 days, but may vary due to circumstances outside of our control.

International Shipping

We can only ship products within the U.S. (all 50 states) at this time.

Returns and Exchanges

30-Day Money Back Guarantee

We want every product we offer to exceed your expectations. That’s why we back all AudioRange products with a 30-day money back guarantee. If you need to return or exchange your item for any reason, you have 30 days after receiving your order to request a return. (To be eligible for a return, your item must be in new condition and all accessories must be included.)

Returns and Exchanges

To initiate a return or exchange, please contact support@audiorange.com. Returned items must be undamaged and show no visible signs of wear or use. Once your return request is accepted, we will send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that if upon inspection it is determined that returned items have been damaged or altered in any way, your refund may be subject to a restocking fee. You can contact us any time with questions about returns by emailing support@audiorange.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item. We appreciate the opportunity to evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund has been approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Customer Satisfaction Guarantee

Customer satisfaction is our top priority. If you have any questions or concerns about your purchase, please contact us directly by emailing support@audiorange.com or calling (866) 462-1588.

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