ITE-1000 Support Guide

ITE - 1000 SUPPORT GUIDE

Choosing the Correct TV Connection

Please identify the following connections on the back or side of your TV

Optical Audio Out / SPDIF - This connection looks like a keyed square connection covered with a plastic hinged door. A red light may emit from it when the TV is on. This is the most commonly used connection for most TVs.

-Continue to Set-up Preparations, Charging the headset, and follow Installation using Digital Outputs in the manual

L/R RCA Audio Out - These connections are round and colored white and red. Both these connections should be next to each other. The audio label must say “OUT” or “OUTPUT”. Identical looking connections that are labelled “IN”, “INPUT”, or not labelled will not function.

-Continue to Set-up Preparations, Charging the headset, and Installation using Analog Outputs in the manual

3.5mm Headphone Jack - This connection fits headphones and usually is labelled with a headphone icon. Please note that using this connection may cut audio from the TV speakers. This is a function of the TV, not our system.

-Continue to Set-up Preparations, Charging the headset, and Installation using Analog Outputs in the manual

The following connections will require an optional adapter to function with AudioRange systems.

6.35mm Phones -Commonly found on home theater A/V receivers, an adapter is required to step down to the common 3.5mm jack. Such an adapter can be found here https://www.amazon.com/Adapter-6-35mm-Female-Headphone-Connector/dp/B07GB5YZLL/

Coaxial Audio Out - This connection is round and is designated in orange. Due to a short industry life span and limited compatibility AudioRange systems do not support this connect out of the box. An adapter can be found here https://www.amazon.com/Optical-Converter-Bi-Directional-Repeater-ROOFULL/dp/B07D7TDXF6

HDMI (ARC) - This connection is similar to other HDMI connection but is designated as "ARC". AudioRange systems require an adapter which can be found here https://www.amazon.com/J-Tech-Digital-Extractor-Converter-JTDAT5CH/dp/B00BIQER0E/

*Incompatible Connections

L/R RCA AUDIO IN - While similar in appearance to the "L/R RCA AUDIO OUT" connection, these connections are INPUT connections designed for transmitting audio into the TV.

I've followed the instructions using the digital optical connection method but I hear no sound or only loud static in the headphones.

-Your TV was not set for headphone use from the factory. Please follow the steps below to update the TV's internal audio format

*The setup menu per TV brand/ model should be similar to the following sequence.

Press the settings or menu button on the remote control. In the menu setting, choose audio settings → Additional Audio Settings → Change digital audio format to “PCM” or “Stereo” (other options such as Auto/Dolby/Bitstream/DTS will not function). Ensure selections are saved and exit the menu. Turn off the TV by unplugging the power cord for two minutes, then turn on the TV.

-For detailed instructions, click below:

TV Setting Guide

Installation Videos

How to Install the ITE-1000 Using Digital Connections

In this video, we'll help you unbox and setup your headset using the digital optical audio connection from your TV.

How to Install the ITE-1000 Using Analog Connections

In this video, we'll help you unbox and setup your headset using the audio optical audio connection from your TV.

ITE-1000 - How to Use the System

In this video, we'll show you how to use the wireless tv headset system and introduce you to all its features.

Troubleshooting

How to Troubleshoot: ITE-1000 Static or No Audio

In this video, we'll help you troubleshoot the headset if you are not hearing audio or there is static.

How to Troubleshoot: ITE-1000 Headset Not Charging

In this video, we'll help you troubleshoot the headset if you are having difficulty charging it.

Parts Replacement

How to Replace the ITE-1000 Eartips

In this video, we'll help you replace the headset eartips

How to Replace the ITE-1000 Battery

In this video, we'll help you replace the headset battery

: Please identify the following connections on the back or side of your TV
Digital Audio Out (Optical) / SPDIF - This connection looks like a keyed square connection covered with a plastic hinged door. A red light may emit from it when the TV is on. Continue to Set-up Preparations, Charging the headset, and follow Installation using Digital Outputs in the manual
L/R Audio Out - These connections are round and colored white and red. Both these connections should be next to each other. The audio label must say “OUT” or “OUTPUT”. Identical looking connections that are labelled “IN”, “INPUT”, or not labelled will not function. Continue to Set-up Preparations, Charging the headset, and Installation using Analog Outputs in the manual
3.5mm Headphone Jack - This connection fits headphones and usually is labelled with a headphone icon. Please note that using this connection may cut audio from the TV speakers. This is a function of the TV, not our system. Continue to Set-up Preparations, Charging the headset, and Installation using Analog Outputs in the manual
: -Please insure that the switch on the base is in the "Optical" position.
-Your TV was not set for headphone use from the factory. Please follow the steps below to update the TV's internal audio format
*The setup menu per TV brand/ model should be similar to the following sequence.
Press the settings or menu button on the remote control. In the menu setting, choose audio settings → Additional Audio Settings → Change digital audio format to “PCM” or “Stereo” (other options such as Auto/Dolby/Bitstream/DTS will not function). Ensure selections are saved and exit the menu. Turn off the TV by unplugging the power cord for two minutes, then turn on the TV.
-For detailed instructions, click here: https://audiorange.com/pages/tv-setting-guide
: Explanation: If your headset(s) power on and the dock shows a steady blue light, the system is operating normally. It is likely the TV is randomly cycling through different audio formats.

Solution: It is necessary to permanently set the audio format to the correct audio setting, "PCM".

The setup menu per TV brand/model should be similar to the following sequence.

-Press the settings or menu button on the remote control. In the menu setting, choose audio settings → Additional Audio Settings → Change digital audio format to “PCM” or “Stereo” (other options such as Auto/Dolby/Bitstream/DTS will not function). Ensure selections are saved and exit the menu. Turn off the TV by unplugging the power cord for two minutes, then turn on the TV.

-For detailed instructions, click here: https://audiorange.com/pages/tv-setting-guide
: The TV may have many round red & white connections. The connection label must say “OUT” or “OUTPUT”. Identical looking connections that are labelled “IN”, “INPUT”, or not labelled will not function.
If the TV does not have a red & white output connection, please find the "Digital Audio Output (Optical)" connection and continue to Set-up Preparations, Charging the Headphones, and follow Installation using Digital Outputs in the user manual.
: Explanation:The TV is preventing the audio from playing on the headset and TV speakers simultaneously
Solutions:
1. If using the TV's headphone jack to connect the system, the TV is turning off the TV Speakers. This is a function of the TV, not our system. Please choose a different connection method.
2.If using the digital optical connection, you may need to select the correct sound output.
*The setup menu per TV brand/model should be similar to the following sequence.
-Press the settings or menu button on the remote control. In the menu setting, choose audio settings → sound output. Select "TV Speakers & Optical" or "TV Speakers & SPDIF"
3.Your TV may not support simultaneous audio. This may be bypassed by connecting the AudioRange system directly to the video source such as a cable or satellite box using the included red and white cable.
: Explanation: The TV's analog audio out system is set in "Variable" mode, allowing the TV to control the volume of the headset.
Solution: Press the setting or menu button your TV's remote control and navigate to Sound Options. Choose "Analog Audio Out" and change it from "Variable" to "Fixed". Now the TV will transmit full volume to the headphones. Volume on the TV speakers and headset can be controlled independently.
: Explanation: The TV is preventing the audio from playing on the headset and TV speakers simultaneously
Solutions:
1.If using the TV's headphone jack to connect the system, the TV is turning off the TV Speakers. This is a function of the TV, not our system. Please choose a different connection method.
2. If using the digital optical connection, you may need to select the correct sound output.
*The setup menu per TV brand/model should be similar to the following sequence.
-Press the settings or menu button on the remote control. In the menu setting, choose audio settings → sound output. Select "TV Speakers & Optical" or "TV Speakers & SPDIF"
3. Your TV may not support simultaneous audio. This may be bypassed by connecting the AudioRange system directly to the video source such as a cable or satellite box using the included red and white cable.
: Explanation: Some TVs have limited number audio outputs connections.
Solutions:
1.If both your TV and Soundbar supports "HDMI (ARC)", try moving the soundbar to this connection to free the optical connection. Then use the optical connection for the AudioRange system.
2. Optical connection splitters are available to provide 2 or more optical connections. Such devices are available to your local retail store, consumer electronic store, or online retailer. Many of our customers have good experiences with this optical splitter
3. The AudioRange system can be directly connected to the video source such as a cable or satellite box, effectively bypassing the TV's connections.
: Explanation: The TV is an older TV using an Orange Digital Coaxial connection which had a short life span and limited compatibility in the electronics industry. Due to this, our AudioRange systems do not support this connect out of the box.
Solutions: An adapter can be purchased from your local retail store, consumer electronic store, or online retailer. Many of our customers have good experiences with this adapter
: Similar to any other TV accessory, the AudioRange system must be physically connected to the TV using one of the provided cables. If you are using a video device such as a cable box, satellite box, or DVD player, you may be able to bypass the TV and connect the AudioRange system directly to the source device by finding the round white and red colored connections on the rear of the box. Continue to Set-up Preparations, Charging the Headphones, and Installation using Analog Outputs, substituting the TV for the Cable/Satellite Box according to the user manual.

: Explanation:Per FCC regulations, the ITE-1000 operates on the 2.4ghz radio frequency band. This band is also utilized by many other wireless household devices such as cordless phones, smart phones, WiFi, Bluetooth, baby monitors, garage door openers, and even remote control toys. Interference, resulting in static or intermittent feedback in the headset, may be caused by one or more of the above devices.
Solution: While we make every assurance that the system operates clearly and static-free, there may be circumstances that moving the dock is necessary. Please try relocating the base/dock to various locations and away from other electronic devices to improve the clarity.If you are receiving a constant "digital static" noise after connecting the AudioRange ITE-1000 using the Optical Connection, this is a different issue. Please read the FAQ above on "I've followed the instructions using the digital optical connection method but I hear no sound or only loud static in the headphones."
: The headset volume can achieve a peak volume of ~125dB, about as loud as being alongside a jumbo jet during takeoff.
Several factors may be causing the listener from hearing at a comfortable level.
1. Analog Connection - If you have the system connected to the white and red RCA connections. There may be a TV setting that requires adjustment. Please see the below "Why are my volume buttons on the TV remote control affecting the headset volume?"
2. Microphone function - Please insure that you do not have the microphone button on, as indicated with a red light on the headset. Turning off the microphone insures that you are receiving audio from the TV rather than sound amplification of the surrounding area (which may pickup the the sound from the TV speakers).
3. Cable quality & adapters - Please insure that you use the included cables and/or adapters and also check for a snug connections of the cable from the TV to ITE-1000 base and the power adapter.
4. Eartips - Please try the various included eartips. Each eartip varies in comfort and has various sound amplifying properties.
5. Sever hearing loss - If you are suffering from sever hearing loss, please consult your physician about a medical device such as a hearing aid. Our products are designed to help those with mild-moderate hearing loss "Enjoy TV Together Again".
: The ITE-1000 headset is rated to last up to 8 hours on a single charge. Actual usage time before requiring a recharge varies depending on you unique situation. Volume level, microphone use, and distance from the dock all contribute to varying battery life.
: All ITE-1000 charging bases are equipped with 2 charging slots for 2 headsets. Either slot can be used and the headsets can be charged facing forward or backwards.
: You may place the dock/base behind the TV but please insure there is no static/interference when doing so. AudioRange sells a remote charging dock solely designed to charge the headsets, which can be placed in any convenient location such as next to a sofa or on a bedside table to charge the headset. The remote charging dock can be purchased here: https://audiorange.com/collections/all-products/products/remote-charger
: All ITE-1000 charging bases are equipped with 2 charging slots for 2 headsets. Either slot can be used and the headsets can be charged facing forward or backwards.
: When you are ready to replace the ITE-1000 headset battery, please follow the instructions in our video.
Please note that the battery must be inserted at an angle, similar to common AA batteries. Not doing so may damage the contacts on the headsets.