Can I replace my AudioRange listening device if it is not working? All AudioRange products come with a 2 year limited warranty. Please contact us at any time with any issues you may be having with your AudioRange listening device. In the event that your AudioRange listening device is not working while under warranty, please contact customer support by calling (866) 462-1588 or emailing email@example.com to request a replacement or refund. We will also be glad to replace or repair any parts that fail after the warranty expires for a fee.